Overview
Administration work affects user trust quickly, so clarity and repeatability matter more than speed.
This guide covers the most common support tasks for platform operators and organisation admins.
Organisation Structure
New organisations are placed under the configured CSO Data Commons parent organisation by default when the environment is set correctly.
This keeps the public organisation tree consistent and avoids one-off setup work during routine administration.
Member Management
Use the members area to review user accounts, open individual profiles, and carry out admin-level support actions.
Steps
- 01Open the Members section in the admin area.
- 02Filter by organisation if needed.
- 03Open the target user profile.
- 04Confirm you are acting on the correct user before making changes.
Members list and filters
Members administration view with organisation filters and user profile actions.
Password Support
Users can change their own password in account settings. Sysadmins can reset passwords from a member profile when direct support is needed.
Watch out: Password resets should be limited to trusted administrators and communicated securely to the user.
Admin password reset section
User profile screen with the administrator password reset section.
Admin operations walkthrough
Walkthrough of core administration tasks including member support and password reset handling.